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Terms of Service

Welcome to Medina Travels! We are delighted to have you as our valued customer. Before you embark on your journey with us, please take a moment to read and understand our Terms of Service. By using our services, you agree to comply with and be bound by the following terms and conditions.

1. Introduction

Medina Travels is a travel agency dedicated to providing you with exceptional travel experiences. These terms govern your use of our website, booking services, and any other services offered by Medina Travels.

2. Booking and Reservations

2.1 Accuracy of Information:

  • We strive to provide accurate and up-to-date information regarding travel options, prices, and availability. However, we cannot guarantee the accuracy of all details, and we reserve the right to correct any errors or omissions.

2.2 Booking Confirmation:

  • Your booking is confirmed only after payment is received and acknowledged by Medina Travels. Confirmation details will be sent to you via email.

2.3 Payment:

  • When you book a tour you are required to pay a 25% deposit to hold your spot. Until we have received your deposit, we will not consider you a participant on the tour. Payment for services must be made in full before the start of your trip. We accept various payment methods, and details will be provided during the booking process.

3. Cancellations and Refunds

Refunds: Refunds, if applicable, will be processed according to the cancellation policy. Certain fees may apply, and refunds may take a specified period to be processed.

4. Travel Documents

4.1 Passports and Visas: It is your responsibility to ensure that you possess the necessary travel documents, including passports and visas, before embarking on your journey. Medina Travels is not responsible for any issues arising from inadequate documentation.

5. Responsibilities and Liabilities

5.1 Third-Party Services:

  • Medina Travels may utilize third-party services in providing travel solutions. We are not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party providers.

5.2 Travel Risks:

  • Travel involves inherent risks, and Medina Travels is not liable for any loss, injury, or damage sustained during your journey, except where such liability is mandated by law.

6. Privacy

6.1 Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Changes to Terms

7.1 Modification: Medina Travels reserves the right to modify or revise these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Medina Travels
5 PL Istiqlal Batha,
Fez, Morocco.

Thank you for choosing Medina Travels. We look forward to serving you and ensuring your travel experiences are memorable and enjoyable!

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